Web chat widget

The web widget is the first customer-facing channel: a chat window served from your site, driven by one of your flows, isolated per visitor session.

Setup

• Create a widget under Channels → Web widget and select the flow that should answer.
• Set the allowed origins — the widget refuses to run on any other site.
• Copy the embed snippet into your page, or use the live preview to try it instantly.

Behavior

• Each visitor gets a session-scoped conversation; sessions map to contacts so context can accumulate per customer.
• All widget traffic runs through the same governed runtime: bound tools only, allowlisted fields only, full audit trail.
• Widget messages are metered and appear in your usage dashboards and event feed.