Documentation

Channels

Pick where your customers are; the guide takes you from an empty account to a live conversation.

Telegram botPaste a BotFather token; the webhook is registered for you.WhatsApp BusinessMeta WhatsApp Cloud API with signed webhooks.Facebook MessengerAnswer your Facebook Page's messages.Instagram MessagingDMs to your Instagram professional account.SlackA Slack app answering DMs and mentions.Discord botA gateway bot — no public webhook needed.Microsoft TeamsAn Azure Bot Framework bot for Teams chats.Cisco WebexA Webex bot with auto-registered webhooks.Twilio SMS + VoiceYour Twilio number answers texts and calls.EmailA polled mailbox with threaded replies (IMAP + SMTP).CallinAI voice & SMSPhone calls (and SMS) through a CallinAI voice agent.

How every channel works

One governed flow everywhere

Every channel runs the same flow — conversation-start steps, your prompt, the tools you bound — through the same runtime, with one audit trail.

Credentials stay in your Secret Manager

Whatever a platform asks you to paste (a bot token, an app secret) is stored encrypted and never shown again, logged, or sent to the AI.

Verified webhooks, recognised customers

Inbound messages are signature-verified and de-duplicated, and each sender is resolved to a contact — so context follows the customer across visits.

Connect, test, disable — in minutes

Each guide tells you exactly what to create on the platform and what to paste in /channels. A built-in test confirms the loop before you go live, and a channel can be disabled or reconnected at any time.